This Shipping & Delivery Policy outlines how delivery, pickup, and logistics are handled on Hunto.
By using our platform, you agree to the terms described below.
1. Scope of Policy
This policy applies to categories where physical delivery or logistics may be involved, including:
- Smart Rental (equipment, products, vehicles, etc.)
- Event-related materials
- Any physical goods or items offered through the platform
2. Delivery Responsibility
- Delivery and logistics are managed by independent partners listed on Hunto.
- Hunto acts as a facilitator and does not directly handle shipping or delivery.
3. Delivery Time
- Delivery timelines depend on partner availability and location.
- Estimated delivery time will be communicated during booking or confirmation.
4. Delivery Charges
- Delivery charges may apply depending on distance, item type, and partner policies.
- All applicable charges will be shown before payment confirmation.
5. Pickup & Return (Rental)
- Users must follow the agreed pickup and return schedule.
- Late returns may incur additional charges.
- Items must be returned in the same condition as received.
6. Delays
Hunto is not responsible for delays caused by:
- Traffic or logistical issues
- Weather conditions
- Partner-side delays
- Unforeseen circumstances
7. Damaged or Incorrect Delivery
- Users must report damaged or incorrect items within 24 hours of delivery.
- Hunto will assist in resolving the issue with the partner.
8. Failed Delivery Attempts
- If delivery fails due to incorrect address or unavailability, additional charges may apply.
9. Risk & Ownership
Responsibility for items transfers to the user upon successful delivery. For rentals, ownership remains with the partner.
10. Updates to Policy
Hunto reserves the right to update this policy at any time. Continued use of the platform implies acceptance of the updated terms.
11. Contact Us
For any shipping or delivery-related queries:
Email: wecare@hunto.in
