This Cancellation & Refund Policy outlines the terms under which cancellations and refunds are processed on Hunto.
By using our platform, you agree to the terms mentioned below.
1. General Policy
Hunto is a platform that connects users with independent partners across Services, Offers, Events, Rental,
Learning, and other categories. Cancellation and refund terms may vary depending on the partner and category.
2. Cancellation by User
- Before Confirmation: Full refund will be issued.
- After Confirmation: Refund eligibility depends on partner-specific policies.
- No-Show: No refund will be provided if the user fails to attend or use the service.
3. Cancellation by Partner
- If a partner cancels a confirmed booking, a full refund will be issued.
- Users may be offered alternative options where applicable.
4. Refund Processing
- Refunds will be processed to the original payment method.
- Processing time: 5–10 business days (may vary based on payment provider).
5. Rental-Specific Policy
- Security deposits (if applicable) will be refunded after inspection of the rented item.
- Damage, loss, or late return may result in partial or full deduction of the deposit.
- Rental charges are non-refundable once the rental period has started.
6. Event Bookings
- Event tickets may be non-refundable unless specified otherwise.
- If an event is canceled by the organizer, a full refund will be issued.
7. Learning & Growth Programs
- Refunds depend on the instructor or program provider.
- No refunds for completed or partially consumed programs unless stated.
8. Non-Refundable Cases
- Completed services or fulfilled bookings
- No-show by the user
- Violation of platform or partner policies
9. Payment Gateway
All payments are processed securely through third-party payment providers. Any delays caused by banking systems
or payment gateways are beyond Hunto’s control.
10. Disputes
Users must report refund-related issues within 48 hours of the booking or transaction.
Hunto will review and assist in resolving disputes where applicable.
11. Updates to Policy
Hunto reserves the right to update this policy at any time. Continued use of the platform
implies acceptance of the updated terms.
12. Contact Us
For any cancellation or refund queries:
Email: wecare@hunto.in
